Privacy Policy

ECHOSTACK LIMITED We operates the website petidentityshop.com (Pet Identity Shop). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from us.

1. Information We Collect

When you visit our store or make a purchase, we collect certain personal information necessary to process your custom orders:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order & Customization Data: Pet details, custom engraving text, phone numbers to be printed on tags, and order preferences.

  • Payment Information: Payment card details (processed securely via encrypted third-party payment gateways; we do not store your full card details).

  • Device & Usage Data: IP address, browser type, device information, and browsing activity collected automatically via cookies.

2. How We Use Your Information

We use your personal data to:

  • Fulfill and deliver your custom orders.

  • Process payments and prevent fraudulent transactions.

  • Send order updates, shipping notifications, and customer support communications.

  • Improve our website functionality and customer experience.

  • Comply with legal and accounting requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers essential for running our business:

  • Payment Processors: To securely charge your payment method.

  • Shipping & Courier Partners: To deliver custom goods to your address.

  • IT & Hosting Services: To safely host our platform and database.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

5. Your Rights (UK & GDPR Compliance)

If you reside in the United Kingdom or European Economic Area (EEA), you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request the deletion of your personal data (subject to legal retention requirements).

  • Withdraw consent for marketing communications at any time.