Return & Refund Policy
At ECHOSTACK LIMITED (operating as Pet Identity Shop), we take great pride in crafting high-quality, customized products specifically made to order for you and your pets.
No Returns or Exchanges
Because all of our products are personalized and custom-made based on the specific details provided at the time of order, we do not accept returns, exchanges, or cancellations once an order has entered production.
Damaged, Defective, or Incorrect Orders
We want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or with an error caused by us (e.g., misspelling or wrong design relative to what you ordered):
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Contact us within 7 days of receiving your package.
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Provide your order number and clear photos showing the damaged or incorrect item.
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Upon confirmation, we will promptly produce and dispatch a replacement item at no extra cost to you.
Incorrect Information Provided by Customer
Please double-check all text, spelling, contact numbers, and custom details before placing your order. We cannot offer refunds or free replacements for errors caused by incorrect information submitted during checkout.
Contact Information
If you have any questions or concerns regarding your order, please contact our support team:
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Company Name: ECHOSTACK LIMITED
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Store Name: Pet Identity Shop
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Email: service@petidentityshop.com
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Phone: +44 7456068746
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Address: 182-184 HIGH STREET NORTH, EAST HAM, LONDON, E6 2JA, UNITED KINGDOM